|  |
Select a category below :
| |
|
| | | | |
| Shipping |
|
1.
What are your shipping rates?
|
Please refer to the shipping rate chart below for shipping rate estimates :
| 1 item | $4.99 |
| 2 items | $7.95 |
| 3 items | $9.95 |
| 4 items | $12.99 |
| RUSH DELIVERY (UPS Priority 2-3 Day) | starts at $16.99 |
| International Shipping | $28.00 |
| *additional shipping charges for cell phones or other large orders may apply based on your choice of shipping method - **see freight calculator in shopping cart - click apply button to view shipping charges BEFORE sending order. |
| All phones are sent UPS insured for your protection. |
| |
Go to top |
|
2.
What shipping methods are available?
|
We ship orders via United States Postal Service (USPS), USPS Priority Mail, and UPS. You will be able to select your desired shipping method when placing your order. All orders shipping to a P.O. Box are shipped via USPS. Most accessory orders will be shipped via USPS when ground delivery is chosen.
Go to top
|
|
3.
When will you ship my items?
|
*Most items leave our warehouse within one to three business days from the time you place your order. If the item you have requested is out-of-stock or discontinued we will ship what is in stock and put the remaining item(s) on back-order to be shipped when/if available. You will not pay any additional shipping charge for second shipment of back-ordered items. We will notify you of unavailable items via the phone number or e-mail address you provide.
Note: some unlocked phones may be special-order and could require extra time to ship. We may also bundle orders and buy phones in large quantities in order to get the best price. This may delay your order. We are able to get the best prices because we get phones from all over the world, so please be patient.
CREDIT CARD PROCESSING TIME:
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Also, for security reasons, voice confirmation may be required before we can process your credit card for payment. This may delay your order.
Go to top
|
|
4.
When will I receive my order?
|
*Most items leave our California warehouse within one to three business days from the day you place your order. Time in transit for ground shipping is generally 1-3 business days to the Western U.S., 3-5 business days to the Midwest and 4-8 business days to the Eastern U.S. If an item is not in stock, we will ship what is in stock and back-order the rest. As soon as it becomes available, we will ship the back-ordered items at no extra shipping charge. International shipping and delivery times vary. Note: some unlocked phones may be special-order and could require extra time to ship. We are able to get the best prices because we get phones from all over the world, so please be patient.
*SPECIAL HANDLING ON CERTAIN FACEPLATE DESIGNS.
We have the world's largest selection of phone faceplates and covers. From time to time, certain designs may have to be special ordered and may require a little extra time to get to you. So please be patient, we guarantee it will be worth the wait!
Go to top
|
|
5.
Do you offer free shipping?
|
Yes. We offer free shipping if you order 4 or more items. Use code "freeship717" in the check out. Because of the high shipping and handling costs, we cannot offer free shipping on Unlocked Cell Phones, only accessories.
Go to top
|
|
6.
How can I track my order?
|
|
To check the status of your order use the following link and reference your order number (starting with the letter "C"): CLICK HERE TO CHECK YOUR ORDER STATUS.
Also, once your order has shipped, you will receive an email confirmation with the shipping/tracking # for your packager.
Go to top
|
|
7.
Do you ship to P.O. Boxes?
|
Yes. Since we ship orders via United States Postal Service, we are able to offer shipments to P.O. Boxes. Please select the ground shipping method when shipping to a P.O. Box.
Go to top
|
| Ordering |
|
1.
Is it safe to use my credit card with Cellular-Blowout.com?
|
Yes. Shopping at Cellular-Blowout.com is safe. We wouldn't have it any other way.
We guarantee that every transaction you make at Cellular-Blowout.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Cellular-Blowout.com. Here's how the guarantee works. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Cellular-Blowout.com will cover the entire liability for you, up to the full $50.00. Cellular-Blowout.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Cellular-Blowout.com while using the secure server.
Go to top
|
|
2.
How secure is my personal and credit Card information at Cellular-Blowout.com?
|
We go the extra mile to ensure safety and privacy of your personal and credit card information. Under no circumstances will this information be shared with any third party. Our database is designed such that all credit card numbers are automatically deleted from our system 30 days after an order is placed.
Go to top
|
|
3.
What credit cards do you accept?
|
We gladly accept Visa or MasterCard.
If you place an order, your credit card will be charged
by "Cellular-Blowout.com". Some items are "special order" items and we may charge your credit card before ordering the item.
Go to top
|
|
4.
How do I know my order went through?
|
Right after you submit your order, if you provide a valid email address, Cellular-Blowout sends you an email confirming that your order has been received. This email details a listing of the items you ordered and provides relevant information pertaining to your order. It's always a good idea to review that email to make sure you ordered correct items and quantities. You will also receive a second email after your order has shipped. This email will contain a shipment tracking number for your reference.
Go to top
|
|
5.
I made a mistake in my order. What do I do?
|
We all make mistakes. In case you need to change your order, we ask that you contact us as soon as possible. Click here to contact us. Please do not place a new order. Your credit card will be billed twice.
Go to top
|
|
6.
Will you charge tax on my order?
|
Since we are a California based company, California law requires that we charge applicable sales tax to orders from residents in that state. No taxes are charged to residents of any other state.
Go to top
|
|
7.
When will my order be shipped?
|
Most orders will ship within one to three business days. We make every possible effort to make sure your order ships as soon as possible. We want you to be happy and we want you to be a long-term customer. Note: some unlocked phones may be special-order and could require extra time to ship. We are able to get the best prices because we get phones from all over the world, so please be patient.
Go to top
|
|
8.
What is my order number?
|
Your order number can be found in the subject line of the email sent to you upon receipt of your order. It's the Cellular-Blowout-XXXXX". The same phrase also appears in the top line of your invoice sent along with your shipped order.
9. If I change my mind and need to cancel my order, what do I do?A: Contact us as soon as possible. Click here to contact us. If your order has not been shipped, we will cancel your order. Cancellation is not final until we have confirmed it with you. Once an order has been shipped, it cannot be cancelled.
Note: Credits are issued within three days of receiving returned product. Although your refund was processed by Cellular Blowout, your Credit Card company does have 30 days to post it to your acct. on their end. If you are having trouble seeing our refund please call customer service and we will assist you with a reference # you can supply your bank so they can locate and post the refund.
Go to top
|
| Returns |
|
1.
What is your return policy?
|
WE GUARANTEE EVERY PURCHASE 100%. If you are in any way unsatisfied with your order, we will do everything we can to make it right. Our customers are very valuable to us.
1. How do I return merchandise? A: Click here to contact us. Our customer service representatives will try to solve your problem and if they cannot, we will issue you an RMA number.
2. What is an RMA number? A: RMA stands for Return Merchandise Authorization. It is the number we issue to our customers so that they may return merchandise.
3. Why do I need an RMA number? A: For two reasons. First, we often receive returns with no information to identify the customer and we are unable to issue a refund to them. With an RMA number, we will be sure that we can identify which customer returned the merchandise and issue a refund promptly and accurately. Second, we want to make sure that every other avenue has been exhausted and that the customer is returning it because there is no other option.
4. What happens if I return an item with no RMA number? A: The package might be refused and sent back to you. If we do accept the return for a refund, there will be a 25% restocking fee, and shipping charges are nonrefundable.
Note: If a customer is dissatisfied with their purchase as it was delivered to them, they must request an RMA number within 3 days of delivery. Please Click here to contact us to get RMA number assigned before you return any item. Customer inaction within this time period will indicate acceptance of the product as it was delivered to them. Phones returned with an RMA number requested after 3 days of delivery (or with more than 15 minutes of talk time) will be subject to restocking fees. RMA numbers will not be provided to customers who wish to return damaged phones after the 3 day period has expired. RMA numbers issued for phone and accessory returns must be delivered to us within 7 business days from the date the RMA number was issued. If the phone has not been delivered within 7 business days from the date an RMA number was issued, the shipment may be refused. If we do accept the return for refund, shipping costs are nonrefundable and the subsequent refund will be subject to a restocking fee of 35%. If an accessory has not been received within 7 business days of the date an RMA was provided, shipping costs are nonrefundable and the subsequent refund will be subject to a restocking fee of 15%. Phones returned open and non-defective with all accessories included will be incur a 15% restocking fee, and shipping charges are nonrefundable. Refunds for any phone returned without all accompanying accessories will be subject to a restocking fee of 25%. Orders returned with an RMA number issued within 3 days of delivery with all accessories included will be refunded the total amount of their order. Orders returned with an RMA number issued after 3 days of delivery with all accessories included will incur a 15% restocking fee, and shipping costs are nonrefundable. Orders returned without an RMA number will incur a 25% restocking fee, and shipping costs are nonrefundable. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection. Completion of any order indicates that the customer has read, understood, and agreed to all policies outlined in the FAQ section.
Cancellation fee: For any order that is cancelled before it is shipped, there will be a cancellation fee applied. The cancellation fee will be 5% of the total (including tax and shipping), up to a maximum of $5.00.
Go to top
|
|
2.
How do I return an item?
|
|
3.
My item was damaged in shipment. What do I do?
|
|
4.
Are shipping charges refundable?
|
Shipping charges are refunded only in cases where there is an error on our part or if you do not receive the correct item.
Go to top
|
|
5.
Do you charge any restocking fees?
|
Restocking fees may apply on non-defective returns, unauthorized returns, returns requested after the initial 3 day RMA period, returned phones with more than 15 minutes of talk time, returned phones which do not include all accompanying accessories, and items which are not delivered to our offices by the RMA expiration date.
Go to top
|
| Unlocked Phones |
|
1. Unlocked Cell Phones FAQ's
|
Unlocked Phones-FAQ
Cingular, T-Mobile and other GSM providers:
these networks can support "Unlocked GSM phones" There are four GSM bands: 850, 900, 1800, and 1900. Different geographical regions use different GSM bands.
Call your service provider to ensure band compatibility. The phone must run on all of the bands that your service provider uses to ensure full coverage.
For example, if your service provider runs on the GSM 850, 1800 and 1900 bands, the phone must run on the GSM 850, 1800 and 1900 bands as well.
Once a SIM card is inserted, the phone will be ready to make phone calls. Internet and messaging options, however, are carrier-specific and must be set up with your service provider.
All phone descriptions should include the bands that it runs on. If this information is missing, please notify us and we will provide this information to you. Returned phones will not be accepted due to lack of band compatibility.
Verizon:
This network will support any phone with the word "Verizon" in the description. Take your new phone to your local Verizon dealer for activation.
Sprint and Nextel:
We do not currently offer any phones compatible with these providers.
Q: What is an unlocked phone?
A: Our unlocked phones are factory direct from their manufacturers. Most cellular phone factories are overseas. They will work with any GSM service provider that uses SIM cards and matching bands.
Q: What is the difference between your unlocked phones and the locked phones that cellular service providers sell?
A: Almost nothing. The phones that service providers sell are "locked" to work only with that particular service provider's SIM cards. Some service providers have specific contracts with other companies for specific programming that we may not able to provide. Some phones may not be defaulted into English straight from the factory. And we do not make you sign any contracts for the good deals that we offer. Since these phones are not yet assigned to a carrier, carrier-dependant features such as messaging and Internet options may not be configured. Please contact your service provider to configure these settings.
Q: Will my phone order be shipped the same day that I place it?
A: Please refer to our general shipping policy. In addition, in order to curb Internet fraud we review all orders for validity before they ship. This usually means that your order can ship within 2 to 4 business days after they are placed.
Q: Can I ship the phone to a different address then my billing address?
A: Yes. Simply call your credit card company and add the other address as an authorized shipping address. We will contact your credit card company and verify the addresses. PayPal orders must ship to a PayPal confirmed address.
Q: It's been 4 business days since I placed my order and I still haven't received my tracking number. Is there a problem with the order?
A: Not necessarily. As all orders are thoroughly reviewed before shipping this may necessitate us contacting you. Please contact our customer service department for more information.
Q: Do you ship phones internationally?
A: Yes. We will ship to Canada and Mexico. If you need the phone shipped anywhere else please contact customer service for a shipping quote.
Q. What kind of accessories does my new phone come with? A: All phones are worldwide unlocked phones. They come with a standard European charger with an American adapter, also all phones come with their respective batteries. Some phones may come with American chargers. Any other accessories will be specified in the description on our website.
Q. Does my cellular service provider support unlocked phones? A: Yes. As long as you match the network to the phone. Therefore a GSM phone will only work with a GSM network. Please check with your provider for what kind of a network they have. If you call the customer service department of your cellular provider they should be able to tell you which GSM frequencies are running on their cellular towers. Also find out what frequencies run on the towers in the areas that you like to visit. When you purchase a phone make sure that the phone can reach all the frequencies that you are going to be using. This is will ensure maximum area coverage.
Q. I can't get my internet to work on my unlocked phone with my provider. Is there something that I can do? A: Yes. Just call your service provider customer service (usually 611) and tell them to send you a data packet for the service that you need.
Q. I called my service provider and they sent a data packet but it still doesn't seem to work is there a way to manually configure my phone? A: Yes. Please follow the links below:
T-Mobile
Q. I opened my phone and used it once can I return it? A: No. Please refer to the return policy.
Q. My phone seems to be defective. Am I stuck with it? A: No. Click here to contact us to get RMA number assigned before you return the item. We will attempt to find out what is wrong over the phone. We may need to get your phone back to take a look at it and fix it. If we can not fix the phone a replacement will be sent. Phones returned for repair must be returned within 3 days of receipt of merchandise and must have less than 15 minutes of talk time. We do our best to get you your phone back quickly, however we can not predict or control the time restrictions or the decision of the manufacturer.
Q. If I have to send my phone back will I get a spare to use in the meantime? A: No. We do not send out spare phones.
Q. My phone was damaged in transit what should I do? A: When you receive your phone from UPS you need to inspect the phone, make sure that it is in satisfactory condition and then sign for it. If there is anything wrong with the phone DO NOT sign for it. Simply give it back to UPS and call us for a replacement. Signing for the phone indicates that you have inspected it and it is in good condition.
Q: Do the unlocked phones have a US warranty?
A: We offer a 7 day warranty on all phones.
Go to top
|
|
2.
How do I receive your 25% off coupons?
|
Simply join our mailing list and we will email you your coupon whenever we conduct our next coupon campaign. Please click the link at the bottom right of our homepage and enter your email address.
Go to top
|
| Customer Service |
|
1.
What are your customer service hours?
|
Online orders can be placed 24 hours a day, 7 days a week. Our customer service hours are 8:00 AM to 5:00 PM Pacific Time Monday through Friday.
Go to top
|
|
1.
What is the best way to contact you?
|
Whenever possible please contact us via email as this is the best way to ensure that customer service will follow up with you. Our customer service agents check customer emails regularly; therefore voicemail messages and emails are usually answered within one business day.
Go to top
|
|
2.
What is your customer service email address?
|
Our address is 29399 Agoura Rd., Agoura Hills, CA 91301. Please note that we accept walk-ins. Please call to check product stock availability. Our phone number is 888-473-3036. Because of the high volume of phone calls, all customer service inquiries should be submitted by clicking on link below:
Click here to contact us.
Go to top
|
To locate an accessory enter the model (if available) and accessory type. (Example: for Nokia 6160 Leather Case, type in Nokia 6160 Leather Case)
|
|
100% Satisfaction Guarantee !! |
We want you to be 100% satisfied with your purchase at our store. If for any reason you're not satisfied with your purchase you can return it to us for a full refund.
No questions asked. Click for more ...
|
|
*Items that include software may not be returned after 14 days of purchase date, and software must not be opened or tampered with. Certain packaged items, if opened, may not be returnable unless defective. All returns must include original packaging.
|
All logos are property of their trademark owners.
All policies are subject to change without notice.
|
|
|
|
|
| | |
