- 100% comprehensive replacement
- Covers All Carriers
- Provides lost, stolen, broken, accidental and liquid damage coverage for wireless phone, standard battery and standard home charger
- Coverage for all makes and models of cell phones
- Replacement cell phones will be shipped within 24 - 48 hours of claim approval
- No lemon policy
- Fully renewable, fully transferable
- Easy to use registration process
- Hassle free claims system
- Only $9.95 a month
*Included FREE MEMBERSHIP to American Advantage Association!
As part of your membership in this program, you have been enrolled into the American
Advantage Association to provide you with access to additional benefits and services.
The American Advantage Association works with some of the nation’s top financial institutions,
insurance companies, membership benefit companies, marketing agencies, associations and
administrators in developing new, improved and more affordable products and services.
As a reciprocal member you receive the benefit of these efforts by gaining access to many of
these new, improved and more affordable products and services. As part of your membership,
you receive immediate access to numerous consumer benefits and purchasing discounts.
For information on how to access these benefits please go to:www.americanadvantageassociation.com
Your Username is: benefits
Your Password is: bb001
Your American Advantage Association membership includes the following benefits:
• Discounts on Hotels and Rental Cars
• Discounts on Automobile Parts and Service
• Discounts on Entertainment
• Discounts on Flowers
• Discounted Online Shopping Service
• Access to the Insurance Benefits outlined in the Certificate of Insurance
| OUR SHIELD MEANS YOU'RE PROTECTED |
| Covers any cellular telephone. |
Welcome to CB Mobile Protection
You and your family have taken the first step in protecting your cell phone. CB Mobile Protection covers a variety of instances to help keep you connected. Some of which include replacement of lost, stolen or broken cell phones. All the details are explained in the Membership Guide.
Your one-time enrollment fee of $9.95 and your monthly membership fee of $9.95 will appear on your credit card. For your convenience, your membership will automatically renew each month unless you give written notice of cancellation within 5 days prior to your monthly billing date.
We are confident that you will be extremely pleased with the benefits available through CB Mobile Protection and would appreciate hearing from you on ways we can improve our service to you. If you have any questions or need information not included in the Membership Guide, please call our Member Services Department, Monday through Friday, 8:00 a.m. to 6:00 p.m. CST.
Thank you!
Thank you for joining CB Mobile Protection!
For your convenience, we have compiled this informative fulfillment kit to describe your program member privileges. Please read this fulfillment kit carefully, as it contains a summary of the benefits offered by CB Mobile Protection and its providers. Let’s take a closer look at your program’s valuable components!
Eligibility Members and their family may take advantage of this program’s benefits and services. ELIGIBLE FAMILY MEMBERS are the plan member’s significant other, domestic partners, dependent children who are under the age of 25 and any categorically dependent individuals living in the plan member’s home such as a parent or grandparent.
Plan Usage & Benefits
• $9.95 Monthly - Payment Coverage begins the 31st day after purchase of contract (30 day “waiting period”).
• Replacement phones may be new or remanufactured.
• Coverage up to $1,000: 2 replacements permitted within a 12 month period.
• Covers All Carriers.
• Provides lost, stolen, broken, accidental and liquid damage coverage for wireless phone, standard battery and standard home charger.
• Coverage for all makes and models of cell phones.
• Replacement cell phones will be shipped within 24 - 48 hours of claim approval.
Deductible
• $0 - $149.99…………………………….……...............................$35.00
• $150.00 - $299.99…………………………….….......................…$50.00
• $300 +(or any PDA, smartphone, etc)…………............................…$75.00
*An additional $25.00 will be charge for the 2nd claim
Terms and Conditions:
Monthly Replacement Extended Service Contract
Various provisions included in this explanation of Member benefits restrict coverage. Read the entire Terms and Conditions carefully to determine rights, duties and what is and is not covered. This is the complete Membership Terms and Conditions, If you have questions regarding these Terms and Conditions we will be pleased to answer them.
• Equipment failure evaluations performed by the Communication Service Provider, Dealer and/or the manufacturer must be confirmed prior to making the claim for product replacement.
• All claim repairs or replacements must be authorized by the Administrator before repairs or replacements are made. All unauthorized claim replacements will be denied. (See claims section)
PROGRAM TERM
• The Membership term is monthly, from the inception date and is subject to the Waiting Period and the continuous payment of the monthly Membership fee, unless the Administrator notifies You that your application has been denied. No claim can be filed within the Waiting Period.
• This Membership will renew automatically, without interruption, at the expiration of the monthly term and each subsequent term thereafter provided that the monthly Membership fee is paid each month.
• If this Membership has lapsed for more than a thirty (30) day period or one billing cycle, in order to be reinstated the Member is required to pay the past due, outstanding balance plus a fifteen dollar ($15) reinstatement fee. If the lapse period is over thirty (30) days, a new Waiting Period will apply.
DEDUCTIBLE MAINTENANCE FEE
A non-refundable thirty-five dollar ($35) deductible maintenance fee will be collected for each authorized claim for the Covered Product under one hundred and fifty dollars ($150). A non-refundable fifty dollar ($50) deductible maintenance fee will be collected for each authorized claim for the Covered Product valued between one hundred and fifty dollars ($150) and three hundred dollars ($300). A non-refundable seventy-five dollar ($75) deductible maintenance fee will be collected for each authorized claim for the Covered Product over three hundred dollars ($300) or any type of Personal Digital Assistants (PDAs). An additional twenty-five dollars ($25) maintenance fee will be charged to the Member for any additional claims filed after initial claim. All Covered Product values stated above are based off of Manufacturer’s Suggested Retail Prices (MSRP).
I. COVERAGE
In return for Your payment of the monthly Membership fee, subject to the Terms and Conditions listed herein, we will replace the Covered Product due to a Loss not covered under the manufacturer’s warranty as long as you abided by all of the maintenance requirements, unless replacement is precluded pursuant to Section III, Exclusions below.
II. DEFINITIONS AS USED IN THESE TERMS AND CONDITIONS
A. “Administrator” means Global Warranty Group, appointed to administer the Wireless Protection Program.
B. “Authorized Service Facility,” means the location or locations that are registered and serve as a repair or replacement facility for the Administrator.
C. “Claim Center” means the company appointed to adjust the claims.
D. “Communication Service Provider” means the provider of the wireless telephone service for Your Covered Product.
E. “Covered Product” as used in this Contract means wireless telephones, Personal Digital Assistants (PDAs) and related standard equipment owned by You and actively registered on a Communication Service Provider’s wireless network. Covered Product is limited to one telephone, one standard battery and one standard home charger.
F. “Member” means the customer of the Dealer for whom the Administrator has on file, a complete description of the Covered Product and who has before the date of the Loss in question, paid all applicable Membership fees with respect to the Covered Product.
G. “Failure” means Mechanical or Electrical Failure of Covered Product to operate due to a faulty part or workmanship when operated according to the manufacturer’s instructions and you have abided by all of your maintenance requirements.
H. “Loss” means loss of usage, including but not limited to, Failure.
I. “Pollutants” means any solid, liquid, gaseous, or thermal irritant or any contaminant including smoke, vapor, soot, fumes, acid, chemicals, artificially produced electric fields, magnetic fields, electromagnetic field, sound waves, microwaves, all artificially produced ionizing or non-ionizing radiation and waste. Waste includes materials to be recycled, reconditioned or reclaimed.
J. “Waiting Period,” means the thirty (30) day period that begins on the Membership inception date. Claims will be honored on the 31st day.
K. “We”, “Us” and “Our” means the Wireless Protection Program Association.
L. “You” and “Your” means the Member.
III. EXCLUSIONS
We will not pay for Loss caused directly or indirectly by any of the following. Such Loss is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the Loss.
A. Failure to abide by all of the required maintenance for your product.
B. Nuclear Hazard, meaning any weapon employing atomic fission or fusion; or nuclear reaction or radiation or radioactive contamination from any other cause.
C. War, including undeclared or civil war; warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or insurrection, rebellions, terrorism, revolution, usurped power of action taken by government authority in hindering or defending against any of these.
D. Governmental action, meaning seizure or destruction of property by order of governmental authority.
E. Indirect Loss, meaning any delay, failure of market, failure of use or any other consequential Loss, interruption of business or inconvenience; an increase of Loss caused by or resulting from the delay in replacing Covered Product due to the interference at the location of repair or replacement by strikers, other persons or any other cause.
F. Loss due to acts caused by or resulting from rodents, insects, vermin or other animals.
G. Loss due to the intentional parting of Covered product by You or anyone entrusted with the property.
H. Failure due to obsolescence, including technological obsolescence of the Covered Product.
I. Intentional, dishonest, fraudulent or criminal acts by You, any of Your authorized representatives, anyone You entrust with the property and any of their family members, or anyone else with an interest in the property for any purpose, acting alone or in collusion with others.
J. Failure caused by cosmetic change (custom faceplates) or change or enhancement in color, texture, finish, expansion, contraction, or any cosmetic damage of Covered product however caused, including, but not limited to, scratches, marring, and cracked housing or casing that occur to Covered Product that does not affect the mechanical or electrical function of the Covered Product.
K. Failure resulting from faulty repair, adjusting, installation, servicing, or maintenance.
L. The discharge, dispersal, seepage, migration, release or escape of Pollutants.
M. Unauthorized repair or replacement.
N. Preventative maintenance or preferential adjustments.
O. Use of the Covered Product in a manner for which it was not designed or intended by the manufacturer, or failure to follow the manufacturer’s installation, operation or maintenance instructions.
P. Error or omission in design, programming, system configuration, faulty construction, or any original defect in any Covered Product, or recall by the manufacturer.
Q. Loss to batteries (unless damaged as part of wireless telephone Loss), antennas, external housing or casings that do not affect the mechanical or electrical function of Covered Product.
R. Covered Product whose Serial Number, IMEI, HEX or ESN has been altered, defaced or removed or does not match.
S. Failure due to normal wear and tear, gradual deterioration, inherent vice or latent defects.
T. Loss during the Waiting Period or arising out of an occurrence during the Waiting Period.
U. Contraband or property in the course of illegal transportation or trade.
V. Any antenna or wiring that is attached to, or protrudes from, or is on the exterior of any vehicle or watercraft.
W. Property in transit to You from a manufacturer or seller that is not the Authorized Service Facility.
X. Any accessories.
Y. Loss that are recoverable under the manufacturer’s warranty.
Z. Loss that occurs during a period of suspension of service from the Communication Service Provider (other than a suspension related to Your reporting obligations under the terms of the Terms and Conditions until Your account with the Communication Service Provider is brought to active status.
AA. Loss due to the Communications Service Provider’s inability to provide adequate service for wireless telephone use.
BB. Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
CC. Covered Product exchanges that are not registered with the Administrator.
DD. Non-payment of Your monthly Membership fee.
EE. Loss occurring before or after the Membership Period.
FF. Customer misuse and abuse.
GG. If Membership has been suspended or lapsed.
IV. CANCELLATIONS
The Administrator may cancel this Membership at any time if it is determined that You or Your equipment does not qualify either by email, U.S. Mail or delivering written notice of cancellation to You at the last mailing address known to them or by electronic mail, with retention of delivery. You may cancel this Membership within the first fifteen (15) days following the inception date. Any monthly Membership fee not paid within the proper payment cycle will result in automatic cancellation of this Membership.
V. LIMITS OF LIABILITY
A. The Claim Center will not pay more than the replacement value of the Covered Product, not to exceed one thousand dollars ($1000), less the applicable deductible maintenance fee, for replacement due to Loss or damage to the Covered Product for any one enrolled Member.
B. A maximum of two (2) replacements for a Loss will be allowed per Covered Product. More than two (2) claim occurrences per twelve (12) month period will cause cancellation of the Program.
C. This Membership will be automatically renewed if the Covered Product is replaced. Billing of the monthly Membership fee will continue and a new Waiting Period will begin on the date the Covered Product is replaced.
VI. TERRITORY
The coverage territory is the United States and a Loss will be adjusted under U.S. currency at the time of the settlement.
VII. SUBROGATION
If any person or organization to or for whom the Administrator makes payment under this Program has rights to recover damages from another, those rights are transferred to the Administrator. That person or organization must do everything necessary to secure the Administrator’s rights and must do nothing after a Loss to impair them. Any recovery or salvage on a Loss will accrue, entirely to the Administrator’s benefit, until the sum paid by the Administrator has been recovered. Upon request from the Administrator, You will return to the Claim Center any damaged equipment.
VIII. CLAIMS
It is intended that the Claim Center’s right to adjudicate every claim, which is to verify that the claim is within the Contract term, coverage cost, has not been preempted. Coverage for any claim that has not been pre-approved in accordance with the Terms and Conditions will be denied.
A. Equipment failure evaluations performed by the Communication Service Provider, Dealer and/or manufacturer must be confirmed prior to making Your claim for product replacement.
B. Have your Membership number and your serial number of the Covered Product available.
C. Contact the Claim Center at 888-980-8894.
D. If requested, You must permit the Claim Center to inspect the property and records proving the Loss and You must cooperate in the investigation of such claim.
E. In the event of a covered Loss, You may be required to provide a copy of the original bill of sale.
F. If requested, You must permit the Claim Center to question You, at such times as may be reasonably required, about any matter relating to this coverage or Your claim, including your books and records.
G. If requested, You must be able to provide the Communication Service Provider’s account billing information for the most recent three (3) months.
H. You will do what is reasonably necessary to minimize the Loss and to protect the Covered Product from any further damage.
I. If a claim involves a violation of law or any loss of possession, You must promptly notify the law enforcement agency with jurisdiction and obtain confirmation of this notification.
J. You must report the Loss to the Claim Center no later than ten (10) days from the date of Loss. If the Loss is not
reported within ten (10) days, Your claim will be denied. Please fax report to (877) 220-8501.
K. You must provide the Claim Center with all of the necessary information required to authorize Your claim within thirty (30) days of the date that You report Your Loss to the Claim Center. Failure on Your part to deliver the damaged Covered Product or to take delivery of the replacement within thirty (30) days of claim authorization from the Claim Center will result in denial of Your claim under this Membership Terms and Conditions.
L. You must provide the Claim Center with a detailed proof of Loss statement, and a copy of the police report filed for theft, attempted theft, vandalism, or lost equipment within thirty (30) days of the Date of Loss prior to receiving the replaced equipment. Proof of Loss requirements are satisfied once all requested information has been received by the Claim Center as outlined in this Membership Terms and Conditions. Please fax to 877-220-8501.
M. Upon report of a Loss of a Covered Product the Claim Center will place a hold on the Member’s credit card in the amount equivalent to the original wholesale cost of the Covered Product. If the damaged Covered Product is not received or upon receipt does not comply with the Membership Terms and Conditions, the Member’s credit card will be charged accordingly. All damaged Covered Products must be mailed to: GWG 500 Middle Country Road, Suite 100, St. James, New York 11780 within thirty (30) days of the date You reported the claim.
N. In the event of a covered Loss the Claim Center will reimburse the Authorized Service Facility for its cost to replace Your Covered Product.
O. A valid claim will be authorized when you have paid the deductible maintenance fee.
P. You are responsible for payment of any items not covered under the Membership Terms and Conditions.
Q. Any Member canceling the deductible maintenance fee payment will be responsible for payment for the full amount of the value of the Covered Product and any additional charges incurred by the Administrator.
IX. ADDITIONAL TERMS AND CONDITIONS
A. No person or organization, other than You, having custody of Covered Product will benefit from this coverage.
B. You may not transfer this Membership.
C. This coverage is void in any case of fraud, intentional concealment or misrepresentation of a material fact, at any time, concerning:
1. this Membership;
2. the Covered Product:
3. Your interest in the Covered Product; or
4. a claim under this Membership
D. You will not be entitled to receive cash in lieu of actual repair or replacement of equipment.
E. The Claim Center can replace the Member’s Covered Product with remanufactured equipment of like kind or quality.
F. Replacement equipment may not be exchanged, returned or replaced for any reason other than the inability to properly activate the replaced equipment as determined by the Authorized Service Facility.
G. The Membership will be voided if the Covered Product’s Serial Number, IMEI, HEX or ESN has been altered, defaced or removed.
H. The Membership will be voided if the Covered Product’s exchange is not registered with the Administrator.
I. The Membership will be voided if the Member cancels the deductible maintenance fee payment.
J. The Member will be responsible for all shipping costs of the Covered Product to the Authorized Service Facility.
K. Upon replacement of the damaged Covered Product, the damaged Covered Product will become property of the Administrator.
L. If a Member wishes to upgrade the Covered Product during the Claim process, the Member will be responsible for the upgrade fee.
M. If the Member wishes to cancel the Membership and a Claim has been filed within the previous twelve (12) month period, the Member will be charged a thirty-five ($35) dollar service fee.
N. If the Member wishes to cancel the Membership they must notify the Administrator in writing thirty (30) days prior to cancellation. There will be no prorated refunds. Please mail to GWG – Cancellations at 500 Middle Country Road, Suite 100, St. James, New York 11780.
O. The Member will be charged a twenty-five ($25) dollar administration fee should there be a subrogated charge back by a credit card company.
P. Charges made to your credit card for the monthly Membership fee or any additional fees will appear as “GLOBAL WARRANTY GROUP” on your billing statement.
The Administrator does not authorize any other person to assume for them any other obligations or liabilities stated in these Terms and Conditions. Our performance for covered repairs under the Membership is insured separately by an insurance policy issued by Insurance Company of the South.
For more information please view: www.wirelessprotectionprograms.com
